Submit a request

Currently, we provide support for Magic 2015: Duels of the Planeswalkers and Magic Duels. If you require assistance with Magic 2014: Duels of the Planeswalkers or older, our best suggestion is uninstalling and reinstalling the game. Unfortunately, this is the extent of the troubleshooting we can provide. If you would like a refund for your game, you will want to contact the store support for your device.

Be sure to check out our Fan Content Policy here regarding your request.

If you need help with a password reset, account recovery, or a similar request, please use this form instead.

Have you tried searching our Knowledge Base before submitting a ticket?

Please enter all email addresses associated with your accounts

You can find this question by going to the Magic Online client, clicking on the Account Tab, clicking Account Settings, and clicking edit email address.

Including Proof of Purchase, such as a copy of a receipt or a Magic: The Gathering Arena order number, can avoid any unnecessary processing delays when support staff receives your request.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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